1. What is CyberWira: Didik Anak Digital?
CyberWira: Didik Anak Digital is our National Campaign that aims to create awareness, educate, guide and supervise youths aged 13 to 18 on using the internet responsibly and safely. We do this via an online course, CyberWira - Digital Citizenship powered by LeapEd. CyberWira has 8 modules with structured and interactive quizzes and games, designed to help participants navigate the digital world confidently.

2. What was the rationale and thought process behind the creation of CyberWira: Didik Anak Digital?
We believe that every child deserves a great future, and they have the right to a safe environment, including in the digital world. They also need to understand how to leverage on the opportunities of our digital future. The programme was designed and developed collaboratively with our Malaysian ICT teachers from our Trust Schools based on the 3E model:

• Engaged Thinking: Promotes curiosity and critical thinking, and views technology as a learning tool that allows them to innovate, communicate, discover new information and create new products or services.
• Ethical: Building relationships based on humility, fairness, open mindedness, demonstrates respect, empathy and compassion in all they do.
• Entrepreneurial: The ability to identify and realise new opportunities and achieve goals through hard work, perseverance and discipline.

A Tahfiz school in Pahang then tested and assessed this course for suitability and compliance.

3. Who can purchase the CyberWira - Digital Citizenship powered by LeapEd course?
Although this course is designed for children aged 13 – 18, we encourage as many people as possible to purchase this course. Children must get consent from their parents or guardians to purchase.

The CyberWira – Digital Citizenship course is priced at RM40. For any teacher, corporate or individual who would like to sponsor children aged 13 – 18, please leave your details at the “Sponsor” tab by clicking on the "Become a sponsor" button. Our team will contact you within 1 working day.

4. Does this course support multiple languages?
Yes, this course is available in English and BM and you can choose your language when signing up for the course.

5. What is the difference between ‘Sponsor’ and ‘Donate’?
Sponsor is defined as direct bulk purchase or sponsorship by an organisation/ corporate/ alumnus with specific beneficiaries in mind.

Donate is defined as a donation (as low as RM10) via our campaign partner, PINTAR Foundation with OR without any specific beneficiaries.

6. Can I interact with other participants while taking this course?
No, as this is an individual course, you will not be able to interact with other participants.

7. How do I make a payment?
The CyberWira – Digital Citizenship course is priced at RM40.

8. How do I write a review about the course?
We will provide a feedback form when you complete the course. So, please take the time to provide your feedback to make CyberWira even better for you and other participants.

9. Can I share this course with my friends?
Yes, you can share it with your friends aged 13 – 18. Please also share it with parents, guardians or teachers with children in the same age group who can benefit from being digitally savvy.

10. Will the course link expire?
Yes, the course has a 3-month validity period from the date of purchase. Don’t worry, we will send you reminders to complete the course closer to the deadline.

11. My child does not have an email account. Can I register him for the course?
No, you must create an email account for your child. As this is an individual online course, each participant will receive a link to the course through their registered email address(es). You will not be able to use the same email address twice.

12. Do I need to finish the course within a specific time frame?
Yes, the course has a 3-month validity period from the date of purchase. Don’t worry, we will send you reminders to complete the course closer to the deadline.

Each module will take you about an hour to complete, including the offline activities and to view the toolbox resources. Our recommendation is to do 2 – 4 modules per week.

13. What happens if I am unable to complete the course?
You will not be eligible to receive a digital Certificate of Achievement. Don’t worry, we will send you reminders to complete the course closer to the deadline.

14. Will I be able to monitor my assigned participant(s’) progress on this course?
Yes, you and your participant(s) will receive email notifications when your participant(s) have completed 50% and 100% of the course.

15. Will I be notified when my participant(s) have completed their course?
Yes, you and your participant(s) will receive email notifications when your participant(s) have completed 50% and 100% of the course.

 1. How do I purchase the CyberWira - Digital Citizenship course powered by LeapEd?

• Go to the CyberWira campaign page
• Click “Get it now” from the top banner or “Get Now” under the Individual tab
• A pop-up will appear for you to sign up. Please key in your details and submit
• You will be directed to the product page
• Follow the steps and click “Proceed”
• Key in the coupon code and click “Place order”
• You will be directed to the “Order received” page
• An email notification will be sent to you within 8 working hours with login details.

2. How many courses can I buy? Is there a limit?
There is no limit. Email addresses that have been used for this purchase cannot be used again for a different purchase.

3. If I buy more than 1 course, do I have to use all of them at the same time?
Yes, you will need to assign email addresses and pick your language at the time of purchase.

4. How do I access the course?
The person registered for the course will receive a link via the registered email address(es). Our goal is to forward the course link as soon as possible, but our commitment is that it would be sent to you within 8 business hours after placing your order. As the access is unique to each registered participant, please do not share it with others.

5. Who should I contact if I have trouble accessing my course?
Please contact us at [email protected] if you have trouble accessing your course or encounter any issues while doing the course.

1. What is a sponsor?
A sponsor is defined as an organisation, corporate or alumnus who is interested to make bulk purchases or sponsor specific beneficiaries to be CyberWiras.

2. What is the benefit of becoming a sponsor?
If you are a sponsor, you will get to customise the CyberWira: Didik Anak Digital according to your company’s branding. We will provide monitoring and reporting throughout the programme.

3. My organisation has a CSR fund and is interested to become a sponsor. But we do not have specific beneficiaries in mind. Can you help us?
Yes, we can help you identify beneficiaries for you to sponsor. Please leave your details at the “Sponsor” tab by clicking on the "Become a sponsor" button,  and our team will contact you within 1 working day.

4. How many CyberWira accounts can I sponsor? Is there a limit?
Please contact us at the “Sponsor” tab by clicking on the "Become a sponsor" button, so that we can help you strategise your sponsorship according to your available funds.

5. How can my organisation become a sponsor?
At the campaign page, go to “Sponsor” tab and please leave your contact details by clicking on the "Become a sponsor" button. Our team will contact you within 1 working day to assist you to purchase and customise the course according to your requirements.

1. I have enrolled myself for a CyberWira course and I haven’t received a course invite email.
Please try the following solutions:

• If you have enrolled outside of business hours, the link will be sent the following morning (within 8 business hours)
• Please check your Junk or Spam email folder
• Login to the LeapEd website (leapedservices.com) and check that the email address you entered is correct
• If the above does not resolve your issue, please contact our support team at [email protected]

2. I have enrolled someone else for CyberWira course and they haven’t received a course invite email.
Please try the following solutions:

• If you have enrolled them outside of business hours, the link will be sent the following morning (within 8 business hours)
• Please get your registered participant(s) to check their Junk or Spam email folder
• Login to the LeapEd website (leapedservices.com) and check that the email address you entered is correct
• If the above does not resolve the issue, please contact our support team at [email protected]

3. I am unable to click the link in the course invite email.
Please try the following solutions:

• If the invite email was found in your Junk or Spam folder, please move the invite email into your Inbox
• Please turn off any Adblocker software that in your browser
• If the above does not resolve the issue, please contact our support team at [email protected]

1. After login, I receive the following message: “The owner of this course has limited access”.
Here is a video tutorial to help you resolve the “limited access” issue - https://youtu.be/kVazQshmR9g.
If the above does not resolve the issue, please contact our support team at [email protected]

2. After login, the course hangs or the screen is blank.
Please try the following solutions:

• Close your browser (Safari, Chrome, Internet Explorer, Firefox, etc.), and then log in again
• Log in using your browser’s Private or Incognito mode. Instructions can be found here (Safari, Chrome, Microsoft Edge, Firefox)
• If the above does not resolve the issue, please contact our support team at [email protected]

3. I can’t log into the course as I’ve forgotten my password.
Please follow the step-by-step guide below to retrieve your password:

• Click on the course link in your course invite email
• Enter your registered email address
• Click on the ‘Forgotten Password?’ link in the course login box
• A reset password link will be emailed to your registered email address
• If the above does not resolve your issue, please contact our support team at [email protected]

4. When I have logged in, the course is taking a long time to load.
Upon login, the course platform initially takes a few moments to load up the course elements. This depends on your internet connection speed. Pre-loading the course elements saves time when moving through the course.

5. My course progress isn’t accurate.
Please check that you are logged in with the correct account details. This can happen on shared devices when multiple users have saved their login details to the same computer. If this happens, please follow the step-by-step guide below:

• Log out of the course
• Close your web browser
• Open your web browser and clear your web browser’s cache. Instructions can be found here (Safari, Chrome, Microsoft Edge, Firefox)
• Log back into the course with the correct email address
• If the above does not resolve your issue, please contact our support team at [email protected]

6. Some of the activities in the course are not displaying correctly.
Some of the activities in the course include pop-ups and interactive elements, which are dependent on your browser settings and/or screen size. If you are accessing via a mobile device, please change the screen orientation from/to portrait or landscape. If this doesn’t correct the issue, please try on another device.

If the above does not resolve your issue, please contact our support team at [email protected]

7. Why do I sometimes have to complete a CAPTCHA pop-up when completing the module feedback forms?
The module feedback forms are secure forms that use CAPTCHA technology to ensure the person completing them is a real person. Verification is expected behaviour when submitting secure forms.

8. I have passed the course, but I can’t find my course certificate.
The course certificate is available at the end of the course as a digital download. Upon submitting your results, the certificate will automatically download to your computer. Please look for it in your ‘Download’ folder. If the above does not resolve your issue, please contact our support team at [email protected]